Terms and Conditions

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Cancellation Policy 

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you and your event. If you cancel your appointment before it is scheduled to take place, you will be subject to a Cancellation Fee of $150.

Due to high demand during holiday seasons, will require a 30 day cancellation to receive a full refund. Any party canceled within 30 days is subject to losing the entire deposit and 50% of the invoiced event. This applies but is not limited to: the month of November, December, and January, Chinese New Year Celebrations, Valentines Day/Presidents Day weekend, St. Patrick's Day weekend, Easter weekend, Cinco De Mayo weekend, Memorial Day weekend,  Mother's Day and Father's Day weekend, Fourth of July weekend, Labor Day weekend, and Halloween weekend. Weekends are Thursday through Sunday. 

To avoid a cancellation fee, please provide cancellation notice at 30 days prior to a listed holiday scheduled event. You can cancel or reschedule an appointment by emailing us at matt@karajockeys.com

Security Deposit

Customers will be responsible for any damage/ loss of equipment caused by their attendees during the service period scheduled. A refundable security deposit of $150 is required to cover any damage or misplaced equipment. When the items are returned in their original condition a full refund of the security deposit will be issued. If damage exceeds the security deposit the customer will be billed the excess amount.

Bookings over 30 days in advance will require the $150 Security Deposit to hold your event day and time. All bookings within 30 days will require the event to be paid in full. 

Refunds Will Reflect In Customers Banks Usually 7-10 Business Days from date released.