Once an appointment is booked, it signifies the reservation of time exclusively for your event in our schedule. If you cancel your appointment prior to the scheduled time, the following policy applies:
1. For cancellations made with at least 30 days' notice before the scheduled event, a partial refund may be issued. However, during high-demand holiday seasons, including October, November, December, January, Chinese New Year Celebrations, Valentines Day/Presidents Day weekend, St. Patrick's Day weekend, Easter weekend, Cinco De Mayo weekend, Memorial Day weekend, Mother's Day and Father's Day weekend, Fourth of July weekend, Labor Day weekend, and Halloween weekend, a cancellation will not be eligible to receive a full refund.
To avoid a cancellation fee, please provide a different date to us when you would like to have your event. You can cancel or reschedule an appointment by emailing us at Ami@karajockeys.com
Customers are liable for any damage or loss of equipment caused by their attendees during the scheduled service period. A refundable security deposit of $150 is required to save the date and cover any damage or misplaced equipment. Upon the return of items in their original condition, a full refund of the security deposit will be issued. If damage exceeds the security deposit, the customer will be billed for the excess amount.
Bookings made over 30 days in advance will require the $150 Security Deposit to reserve your event day and time. For bookings within 30 days, the full event amount is required to secure the reservation.
Refunds will typically reflect in customers' banks within 7-10 business days from the release date.